TERMS AND CONDITIONS

Terms and Conditions

Last Updated: February 12, 2025

Welcome to Xenostic.com, operated by Xenoneuro Healthcare and Fellowship (dba Xenoneuro and Xenostic) ("Company," "we," "us," or "our"). By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of our Site immediately.

1. Website Use & Community Guidelines

A. General Use

This website provides resources, information, and potential future community features to support neurodivergent individuals. While we encourage discussions, we do not provide medical advice, diagnosis, or treatment.

B. User Registration and Account Security

Users may be required to create an account to access certain features
You are responsible for maintaining the confidentiality of your account credentials
You must provide accurate and complete information during registration
You must notify us immediately of any unauthorized access to your account
We reserve the right to suspend or terminate accounts at our discretion

C. Prohibited Conduct

We maintain strict boundaries and expect all users to respect our team, website, social media accounts and community.

The following are strictly prohibited:

Stalking, harassment, or intimidation of any kind
Expecting a personal relationship with the website owners, team members, or moderators
Unsolicited communications (including excessive messaging or inappropriate inquiries)
Hate speech, discrimination, or abuse toward any group or individual
Sharing explicit, pornographic, or inappropriate content via email, website, or social media
Solicitation, extortion, or threats toward our team or community members
Attempting to access restricted areas of the website
Using automated systems or bots without our express permission
Interfering with the website's security features
Introducing malicious code or viruses

We reserve the right to block, report, and take legal action against anyone violating these terms.

2. Intellectual Property & Content Usage

A. Ownership

All content, including but not limited to logos, trademarks, text, images, videos, and other media, is owned exclusively by Xenoneuro Healthcare and Fellowship. Reproduction, redistribution, or unauthorized use of our content is strictly prohibited.

B. Permitted Uses

Users may:

Click and view shared links, social media posts, and website content
Share/repost materials only when explicitly allowed by us
Print or download one copy of a reasonable portion of the materials for personal, non-commercial use

C. Prohibited Uses

Users may not:

Copy, download, modify, or distribute our content for commercial or personal gain
Use our logos or branding without explicit written permission
Create derivative works based on our content
Remove any copyright or proprietary notices
Transfer licensed materials to another person or "mirror" them on any other server

D. User-Generated Content

If we allow user submissions:

You retain ownership of your content
You grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content
You warrant that your content doesn't infringe on others' rights

3. Purchases, Refunds, & Shipping

A. Product Sales

Our website may offer physical and digital products for purchase. By placing an order, you agree that:

All provided information is accurate and complete
You have the legal right to make the purchase
You will pay all charges incurred
You will not attempt to circumvent our payment system

B. Pricing and Availability

All prices are in $CAD unless otherwise stated
We reserve the right to modify prices at any time
We do not guarantee product availability
We may limit or cancel quantities purchased per person or order

C. Refund Policy

Physical Products:

Refunds allowed only if item is unused, unworn/unwashed, and in original packaging
Customers are responsible for return shipping costs
Refunds will be issued only after item is received and inspected
Returns must be initiated within 30 days of purchase

Digital Products:

No refunds will be provided on digital downloads
Sharing or redistributing digital products is strictly prohibited

D. Shipping & Delivery

Physical Products:

Orders will be shipped within 5 business days for in-stock items
Delivery times vary based on carrier
Risk of loss transfers to you upon delivery to carrier

Digital Products:

Digital purchases will be delivered via email and download link through Wix
We are not responsible for delays caused by technical issues outside our control

4. Liability Disclaimer & Waiver

A. General Disclaimer

Our platform is designed for informational and community-sharing purposes only. We are not medical professionals, and our content should not be used as medical advice or diagnosis.

B. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

Any indirect, incidental, special, consequential, or punitive damages
Lost profits, revenues, or data
Service interruptions or computer viruses
Claims related to medical conditions or treatments
Actions of third parties
Force majeure events

C. Warranty Disclaimer

The site is provided "as is" and "as available" without any warranties of any kind, either express or implied.

D. User Acknowledgment

By using our site, you agree that:

We are not liable for any actions you take based on the information shared
We do not provide crisis support, legal, or financial advice
You assume all risks associated with engaging in discussions or utilizing resources
If you require medical attention, please seek guidance from a licensed healthcare professional

E. Crisis Support

If you or someone you know is in crisis, please contact a crisis service in your area:

📞 International Suicide & Crisis Hotlines:

United States & Canada: Call or text 988 (Suicide & Crisis Lifeline)
United Kingdom: Call Samaritans at 116 123
Australia: Call Lifeline at 13 11 14
International Directory: Visit findahelpline.com for helplines in your country

Do not email us seeking medical advice. We cannot provide professional medical or crisis support.

5. Account & User Restrictions

A. Account Termination & Social Media Bans

We reserve the right to:

Block users from our website and social media for inappropriate behavior
Deny service to anyone engaging in harassment, inappropriate contact, or policy violations
Terminate accounts without prior notice
Preserve or disclose content if required by law

B. Prohibited Communications

Users may not:

Send explicit images, threats, or harassing messages to us
Engage in spam, solicitation, or extortion of any kind
Impersonate others or provide false information
Collect user information without consent

Violation of these terms will result in immediate action, including removal, blocking, or reporting to authorities.

6. Governing Law

A. Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes must be resolved under Canadian jurisdiction.

B. Dispute Resolution

All disputes shall be resolved through binding arbitration
Arbitration will be conducted in Saskatoon, SK, Canada
The arbitration will be confidential
Class action waiver: You waive any right to participate in a class action lawsuit

7. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the Last Updated date. Continued use of our website after updates constitutes agreement with the revised Terms.

8. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

9. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the use of the Site.

10. Contact Information

For questions about these Terms and Conditions, please contact:

support@xenostic.com

Xenostic.com

11. Sales Tax Collection Notice

Notice to U.S. Customers Regarding Sales Tax

Xenoneuro Healthcare and Fellowship ("Xenoneuro", "Xenostic", "we", "us", or "our") is required to collect and remit sales tax in certain U.S. jurisdictions where we maintain sales tax nexus. Sales tax nexus can be established through various factors including, but not limited to:

Physical presence (offices, warehouses, employees)
Economic presence (volume of sales)
Affiliate relationships
Inventory storage locations
Drop-shipping relationships

Sales Tax Collection

We collect sales tax in states where:

We have established nexus through physical or economic presence
We meet the state's economic nexus thresholds for remote sellers
We are required to do so by state law

The amount of sales tax charged on your order will be calculated based on:

The shipping destination
The type of items purchased
Applicable state and local tax rates
Any available exemptions

Tax Exempt Purchases

If you are tax exempt, please:

Contact us before making a purchase
Provide valid tax exemption documentation
Allow 1-2 business days for verification

Marketplace Facilitator States

In states with marketplace facilitator laws, sales tax may be collected and remitted by our marketplace partners (if applicable) in accordance with state requirements.

Notice of Changes

We continuously monitor our nexus obligations across all U.S. jurisdictions. As our business grows and tax laws change, we may begin collecting sales tax in additional states. We will update this notice accordingly.

Disclaimer

This notice is for informational purposes only and should not be considered tax advice. For specific questions about sales tax obligations or exemptions, please consult with a qualified tax professional.

For questions about sales tax collection, please contact: support@xenostic.com

Note: This policy is subject to change as our nexus obligations evolve and as state tax laws and regulations are modified.