PRIVACY POLICY

Last Updated: February 12, 2025

Xenoneuro Healthcare and Fellowship, doing business as Xenoneuro and Xenostic ("Company," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website xenostic.com (the "Site").

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect and process the following personal data:

A. Information You Provide to Us

Newsletter Signup: If you subscribe to our newsletter, we collect your email address.
Purchases: When you buy products from us, we collect your name, shipping address, billing address, email, and payment details to fulfill your order.
Contact Forms: When you contact us, we collect your name, email address, and any information you provide in your message.

B. Information Collected Automatically

Analytics & Cookies: We use Wix Analytics to track visitor activity on our website. This includes general usage data like page views, session duration, device information, and IP addresses.
Embedded Content: Our Site features embedded YouTube videos, which may track interactions per YouTube's privacy policy.
Essential Cookies: We use necessary cookies to ensure our website functions properly.
Functional Cookies: These help us remember your preferences and customize your experience.
Analytics Cookies: These help us understand how visitors interact with our Site.

2. How We Use Your Information

We use your information for the following purposes:

To provide and maintain our Site
To process and fulfill orders
To send newsletters and updates (with your consent)
To respond to inquiries and provide customer support
To improve and analyze website functionality
To detect and prevent fraud
To comply with legal obligations

We retain your personal data only for as long as necessary to fulfill these purposes or to comply with legal requirements.

3. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., newsletter signup)
Contractual necessity (e.g., processing orders)
Legal obligations
Our legitimate interests (e.g., improving our Site)

4. Data Sharing and Transfers

We share your data with:

Payment processors (Stripe and PayPal)
Shipping providers (to deliver orders)
Service providers (e.g., email services, hosting)
Law enforcement (when legally required)

We do not sell your personal information to third parties.

5. International Data Transfers

While our services target U.S. and Canadian customers, your data may be processed in countries with different data protection standards. We implement appropriate safeguards through:

Standard contractual clauses
Data processing agreements
Security measures to protect data in transit

6. Your Privacy Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent for processing
Restrict or object to processing
Request data portability
Lodge a complaint with supervisory authorities

California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights:

Know what personal information is collected
Know if personal information is sold or disclosed
Say no to the sale of personal information
Access your personal information
Request deletion
Equal service and price (non-discrimination)

European Residents

Under GDPR, we process your data according to the following principles:

Lawfulness, fairness, and transparency
Purpose limitation
Data minimization
Accuracy
Storage limitation
Integrity and confidentiality
Accountability

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Encryption in transit and at rest
Access controls
Regular security assessments

In case of a data breach that risks your rights and freedoms, we will notify you and relevant authorities within 72 hours.

8. Cookie Management

You can manage cookies through your browser settings:

Block all cookies
Delete cookies when closing your browser
Allow only first-party cookies
Selectively block cookies

Some essential cookies are necessary for Site functionality and cannot be disabled.

9. Children's Privacy

Our Site is intended for users 18 years and older. We do not knowingly collect data from minors. If we discover we have collected information from a minor, we will delete it promptly.

10. Social Media Integration

Our Site includes social media features (sharing buttons, embedded content). These features may collect your IP address and track which pages you visit. Social media interactions are governed by the privacy policies of the respective platforms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last Updated" date reflecting changes. Continued use of our Site after changes means you accept the updated policy.

For material changes, we will notify you through:

A prominent notice on our Site
Email notification (if we have your contact information)
Newsletter updates

12. Data Retention

We retain personal data for:

Newsletter subscriptions: Until you unsubscribe
Purchase information: 7 years (for tax purposes)
Contact form submissions: 2 years
Analytics data: 26 months

13. Contact Us

For privacy-related inquiries or to exercise your rights:

Xenoneuro Healthcare and Fellowship

Email: support@xenostic.com

Website: xenostic.com

Address: Saskatoon, SK, Canada

Response timeframe: We will respond to all legitimate requests within 30 days.

14. Disclaimer

This platform and all content presented are for informational and community-sharing purposes only. The insights shared reflect the perspectives of the neurodivergent community and should not be construed as medical advice, a diagnosis, or a substitute for professional healthcare.

We do not provide medical consultations, diagnoses, or treatment recommendations. Do not email us seeking medical advice - we are not licensed healthcare professionals. If you require medical guidance, diagnosis, or treatment for a recognized medical condition, please consult a qualified healthcare provider.

15. If You Need Immediate Support

If you or someone you know is in crisis, feeling overwhelmed, or thinking about self-harm, please reach out to a qualified professional or crisis service in your area.

📞 International Suicide & Crisis Hotlines:

United States & Canada: Call or text 988 (Suicide & Crisis Lifeline)
United Kingdom: Call Samaritans at 116 123
Australia: Call Lifeline at 13 11 14
International Directory: Visit findahelpline.com for helplines in your country

You are not alone - help is available. Please reach out to a professional if you need support.